What is it like to work as a Lugg helper? Mauro’s experience has meant nearly six years of moving furniture alongside a driver, choosing the slots that fit his week and earning without supplying a truck of his own. Since 2020, he has completed more than 6,300 Luggs in San Francisco, earned a perfect 5.0 rating across 4,100+ five-star reviews and worked more than 1,500 slots.
Lugg is an on-demand moving and delivery service that matches customers with local Lugg movers for furniture delivery, store pickups and apartment moves. A Lugg helper works alongside a driver. The driver supplies the vehicle and moving equipment; the helper helps load, unload, communicate with customers and safely move items through homes, apartments and stores. The full requirements and onboarding steps are in Lugg’s guide to becoming a Lugg helper.
This is the next installment of the Lugger Spotlight Series, where we hand the mic to a real Lugger.
| Mauro at a glance | |
|---|---|
| Market | San Francisco, CA |
| Role | Moving Helper |
| With Lugg since | 2020 |
| Luggs completed | 6,300+ |
| Slots worked | 1,500+ |
| Rating | 5.0 (4,100+ five-star reviews) |
| Before Lugg | A store job in the morning, a restaurant in the afternoon |
| Favorite kind of day | Three or four XL jobs |
| Proudest Lugg | A sofa bed, up 15 floors |
| Next goal | His own truck |
How did Mauro get started with Lugg?
Before Lugg, Mauro was working two jobs a day: one at a store in the morning and another at a restaurant in the afternoon. A friend told him about Lugg, and his first day gave him a very unusual introduction to the platform.
"On my first day with Lugg, I made over $600 doing three XL jobs, and the customer left a good tip. I was really impressed."
That was an outlier, not a typical starting-day result. Helper earnings vary with the jobs available, the slots worked, the market and the season.
What does a good day look like for a Lugg helper?
For Mauro, a good day means several large jobs and a van packed completely full. Larger jobs generally mean more work and higher earnings, but he also likes the physical challenge of fitting everything into the vehicle.
"A good day at Lugg is when there are big jobs, like three or four XL jobs, because there’s more money, and it’s exciting to pack the van completely full."
What was Mauro’s proudest Lugg?
One sofa bed would not fit in the elevator, leaving the stairs as the only way to reach the customer’s apartment on the 15th floor.
"The most exciting moment was hauling a sofa bed up the stairs from the first floor to the 15th floor because it wouldn’t fit in the elevator."
Another memorable job involved moving a heavy safe for a customer who had only minutes left to leave the house. The crew finished in time.
What have 6,300 moves taught Mauro about customers?
After 6,300+ Luggs, Mauro says the biggest thing he’s learned is how to work with customers.
"I’ve learned how to interact with customers. Moving is stressful, and sometimes they are stressed out, so I explain that we are there to help them. By the end of the job, they are happy and relaxed because everything went well."
Mauro has maintained a perfect 5.0 rating across more than 4,100 five-star reviews. Six years of repetition have also made the physical side easier: handling heavy furniture, navigating stairs and finding a way through tight spaces.
Why has Mauro stayed a helper for nearly six years?
Mauro has stayed a helper because, in his words, it has been going well. Choosing his own slots also gives him more control over his week.
"Since I started working at Lugg, I have more time to spend with my family. I have more time to take my children to school, or sometimes pick them up, and that’s why I’m so happy working at Lugg."
Moving Helpers earn $18 an hour on average, plus tips. Earnings vary with the jobs available, the slots picked up, the market and the season.
The sign-up takes about two minutes. If you have a phone and can safely handle the physical work, sign up to become a Lugg helper.
What comes next for Mauro?
Friends ask Mauro how the Lugg app works. The friends he has explained it to have since started with Lugg and are happy. After nearly six years entirely in the helper role, Mauro is considering a change.
"I’m thinking about becoming a driver in the future and getting my own truck. That way, I’d earn more money."
Drivers supply the vehicle and moving equipment, so they earn more for doing so. Depending on vehicle size, Lugg drivers average $28–$47 an hour, while Moving Helpers average $18 an hour, plus tips. Read how driving with Lugg works.
Mauro started with Lugg while working two jobs a day. Nearly six years and 6,300+ Luggs later, he has more control over his week and more time with his family.
If you want to start where he did, with a phone and a willingness to do physical work, sign up to become a Lugg helper. The sign-up takes about two minutes.
